Complaints Book

In accordance with the provisions of the Consumer Protection and Defense Code, this institution has a complaints book available for your use.

    No. 000 000001-2026


    1. Identification of the Claiming Consumer

    *This applies if the claimant is a minor

    *This applies if the claimant is a minor

    2. Identification of the Contracted Good

    3. Details of the Claim and Consumer Request

    Claim: Disagreement related to projects or services.

    Complaint: Disagreement not related to projects or services; or discomfort or dissatisfaction regarding customer service.


    Attach File

    *Attach PDF, PPTX, WORD, JPG, or PNG.

    4. Observations and Actions Taken by the Provider

    Date of Response Notification: Miércoles, 25 de Febrero del 2026

    Description: “Since this is a virtual claim, your case will be forwarded to the customer service area, in order to provide a response within the legally established timeframe.”

    5. I authorize the notification of the claim result to the provided email

    (*) Required Fields